Policies      

 
Payments

For small orders we do accept payment by credit card for most countries, except for some parts of Africa and Asia.  Please ask before you make your order if you live in Africa or Asia.

For bulk orders we require payment in advance by Western Union Money Transfer, Telex Transfer or Bank Draft.

Following is payment information:

1.      Western Union Transfer to: 


        NAME :
ABDULLA KUTTY CHITTARI KADAVATH

                    FAX : 974 4451 3253

ADDRESS : TECHNICAL CARE CENTER

                     P.O. BOX 30154,
                     DOHA, QATAR

 

(Western Union Transfer Instructions

2.   Telex transfer to:

 

 

 

TECHNICAL CARE CENTER

ACC #:

0850-017984-001, SWIFT: QNBAQAQA

BANK NAME :

QATAR NATIONAL BANK, AL ISLAMI,

  SALWA BRANCH, DOHA - QATAR

 

 

(Telex Transfer payment instructions)

 3.   Bank draft to the TECHNICAL CARE CENTER, DOHA, QATAR.  Please instruct your bank to make out the draft in Qatari Ryals. 

Western Union Transfer Instructions

Western Union is a fast & reliable way of transferring money overseas.

1, Simply go to your nearest Western Union branch or agent and fill in the form and hand over the desired amount which you wish to transfer to the WU agent.

2, Please ask your bank to transfer the amount to us in Qatari Riyal.  You can calculate the required amount by multiplying the cost of the product in dollars by 3.65. Ex; $299 x 3.65 = QR 1,091.35

2, A service fee is payable. Please be sure to pay all transfer charges so that we receive the exact amount. Otherwise, the bank will deduct the charge from the transfer, and the payment will be short.  (We cannot ship the order if we receive less money than the total amount)

3, You will then obtain a Money Transfer Control Number (MTCN), which we kindly request you to e-mail to us. This number must be produced by ourselves in order for us to receive the payment.

4.Your receiver can go to any Western Union agent and upon presenting proper identification, will be paid immediately; an excellent service to transfer money very fast all around the world.

Full details are available from http://www.westernunion.com


Telex Transfer payment instructions:


1. Go to your local bank.
 

2. Fill the particulars in the order form by printing full details.
 

3. TT the Grand Total and pay for all bank charges.  (We
cannot ship the order if we receive less money than the total
amount)
 

4. Fax the TT form to : 974 444 9812, or you can scan it and e-mail it to info@tcc-qatar.com
 

5. Your order will be shipped out to you within 24 hours after we have received the remitted money in our account.
 

6. We will send you a confirmation after your order has been shipped out to you.

Warranty Policy

TCC warrants to the end user that its products will be free of defects in material and craftsmanship for a period of SIX MONTHS from the date of original retail purchase, as evidenced by a sales invoice. If any defect occurs, the user must return the product by FedEx or DHL directly to our address. Proof of shipping should be provided through a tracking number sent to us by either fax, or e-mail. TCC will, at its option, repair or replace the product at no charge. This warranty does not apply if the product has been damaged by accident, abuse, misuse or as a result of service by any other party. Except for the limited warranties above, this product is provided on an "as is" basis, without any other warranties of conditions, express or implied, including, but not limited to, warranties of merchantable quality.

Return Policy

If you are not satisfied with the product, please return it in original package within 7 days of receiving the product.  You WILL be charged 7% of the original price as the restocking fee to compensate our credit card service loss. The rest of the money will be fully refunded to you less shipping and handling.
 

Please be sure to ship the product to us by DHL, FedEx or UPS so that it will not get lost or damaged in the mail. Please do NOT ship by regular mail.

You must fill out Return Form to get a RMA number before returning the product.

 

Shipping

As advertised on our web, we will ship Electronic Dictionaries, Digital Voice Recorders and Electronic Quran FREE of charge to any country in the world, except Nigeria, by Express Courier.

Most products can be shipped within 24 hours after we have received payment in our account.  Express shipping usually takes 2 to 6 working days to arrive, depending on your location.

 

Please check your customs to see if any customs duty or tax may apply on your order once it arrives to destination.
Customer is responsible for payment of customs duty or taxes. 
TCC is not liable for paying local taxes.

 

To save time: If your shipping address is outside of the USA, then please leave us the following message in the Special Instructions Field of your order form.  "I agree to pay any customs charges that might be required on my order once it arrives to destination."

 

 

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2000-2011 Technical Care Center.  All rights reserved.
P.O. BOX 30154 DOHA, QATAR